The Acorn Guest House Policy
Cancellation or Date Changes: For reservations of cottages and the Acorn Guest House deposits are fully refundable if the reservation is changed or cancelled more than forty-five days prior to arrival. Stays cancelled or changed fewer than forty-five days prior to arrival will be refunded only if we are able to re-book.
Substitution of Accommodations: Due to unforeseen circumstances, a guest’s accommodation may need to be changed. If at all possible, guests are consulted prior to arrival. When a more expensive accommodation is substituted, guests are not responsible for the difference in price. If it is necessary to substitute a less expensive accommodation, the lower price will be charged.
Check-in/Check-out Time: Guests may check in any time after 3 p.m. Check out is 11 a.m. Requests for late checkout must be approved in advance, but we will always try to accommodate guests when possible. Unauthorized late check-outs will be subject to a $100 fee, deducted from the security deposit.
Quiet Hours: Between the hours of 10 p.m. and 7 a.m. we ask guests to maintain a peaceful, quiet environment for their neighbors. Loud parties with outside guests are not allowed.
Smoking Policy: We do not permit smoking of any kind inside any of our buildings or in public areas. Ashtrays are provided in the kitchen closet for smoker's use on the side of the building. Please do not smoke on the patio. For fire safety reasons, all smoking materials MUST be extinguished in designated receptacles and not on the grounds or trails. Any evidence of smoking found in guest rooms will result in a $50 cleaning fee.
Pets: Pets are not allowed in the Acorn.
Housekeeping: In 2020 we discontinued daily housekeeping in an effort to limit personal contact with guests. Instead, we offer cleaning kits containing supplies for light housekeeping and disinfecting. Extra linens and towels are provided. Our housekeeping staff is happy to replenish supplies immediately upon request.
Internet: We have "country" WiFi that is sufficient for most information requests, Google queries and email. No streaming services are available.
Phone Service: There is cell phone service on our property although some areas are better than others.
Beaches: Our two beautiful beaches are glass free, alcohol free, smoke free, and pet free zones. Fires are not allowed on the beaches or grounds at any time.
Alcoholic Beverages: Alcohol is not allowed in public areas, the beach, woods, trails and grounds.
Barbecue Grills and Bonfires: We do not allow the use of charcoal grills for fire safety reasons. Portable propane grills rented from the Oakland House main office may be used with proper safety precautions on decks or patios. We rent portable grills for $40/daily. Again, bonfires are not allowed.
Grounds and Trails: This is a pastoral community with quiet pursuits the norm. We subscribe to the "leave no trace" philosophy: take out only what you brought in.
Policy Changes: Policy changes may occur as the season progresses.
